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Shipping & Returns

Shipping Policy

We are committed to deliver You the best of Our service and hence we use a large network of couriers to deliver your products to you as early as possible

 

The approximate shipping time is 7 - 10 working days from the day of confirmation of order for online orders. Shipping and delivery time is subject to factors beyond our control including but not limited to unexpected travel delays from our courier partners and transporters due to weather conditions, strikes, public holidays, festivals, political and/or religious unrest etc.

 

If You face any delay in receiving your shipments, please call us at Our number +91-9818243735 or email us at customercare.scntrl@gmail.com

 

Please note that the delivery time to You are subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions, government instability, strikes etc. We will not be liable for any loss or expenses sustained by You arising from any delay in the delivery of the Products howsoever caused.

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Return & Exchange Policy

We endeavor to provide You a great shopping and customer experience every time You shop with us. If at all You are not 100% satisfied with Your purchase, You can exchange Your Products in the order in case the Product is damaged/defective or there is a size mis-match of the Product.

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To return or exchange any Product sold through the Site, You are required to comply with the below mentioned conditions:

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Please notify Shoe Central Shoes of receipt of a damaged/ defective Product or if you would like to exchange it for another size or another product no later than 7 days from the day you receive the product. If you are unable to do so no later than 7 days within the date of delivery of the Product to You, you will not be eligible for a replacement or exchange of the Product and Shoe Central shall not be held liable for the failure to replace the Products. To exchange damaged, defective or wrongly delivered items, contact Our customer service team through any of the channels below:

 

  1. Call our Customer Service helpline number +91-981243735 between 10.30 am to 7.00 pm on Mon-Fri. Please quote Your name, order number, Product code and size if you require any further help.

  2. In case, the order size doesn't not fit you or you change your mind on the color of the product or wish to exchange it for another reason, please initiate an exchange request on our website or by messaging on 91981843735. Please note that customer will have to repack the product and send back to us at their cost.

  3. In Case, we have sent you the wrong or defective product , the customer should share the image of the product within 3 days of receiving the product. We request if found genuine, we will bear the pick up cost and will allow the customer to either take refund or credit in their account

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Exchange Policy

  1. If the product you are exchanging is less expensive than the product you want, we will create a payment link for the difference in the amount and send the same to you to make the payment to complete the purchase. Please note that the payment link will be active for 72 hours.

  2. If the product you are exchanging is more expensive than the product you want, we will issue you a Store Credit voucher for the difference in the amount owed to you, which can be used on our website only for another purchase. The store credit voucher will be valid for 6 months only. The Store Credit voucher cannot be redeemed at our physical retail store.

  3. If you have changed your mind and returning the product for no exchange, then the return shipping charges to our warehouse needs to be borne by you.

  4. All Products returned and exchanged are subject to inspection and checks by Shoe Central in order to determine the legitimacy of the complaint/return. Please note that the exchange policy is only applicable to Products returned in original packaging that are unused, unworn, unwashed and undamaged with all original tags, labels, barcodes, user manual, warranty card, seal and stickers intact along with invoice. Please ensure that all the returned Products are packed securely and safely to prevent any loss or damage during transit. Products damaged in transit do not qualify for a refund or replacement.

  5. For all returns, the refund amount will be the purchase price paid LESS the value of the Coupon applied, if any. In case we are unable to replace the damaged/defective Product, we will refund your amount through the original payment method, subject to verifications by our quality team. In case of unavailability of stocks, You will be eligible for complete refund on return of the Product.

  6. Exchanges will be shipped within 2 weeks from receipt of the returned goods by You at our warehouse, subject to completion of the above stated processes and availability of stock. We will bear the shipping costs of the new product that is being sent to you.

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GOVERNING LAW: The S&R Policy shall be governed and construed under the laws of India and the courts of Delhi shall have exclusive jurisdiction.

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