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FAQ
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How long is the order processing time?We process the Order within 48 working hours(excluding public holidays and weekly off). You can Expect the delievery within India from 7-14days from the date of order. This is the maximum time, the order usually reach before the time give.
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Why don’t you have a refund policy?Unlike other sites, we are not backed by big financial companies. We are a small startup passionate about providing the trendiest designs at affordable pricing. Our business model does not give us the flexibility to give refunds. Right now our policy does not allow you to exchange the product you ordered for a different product. You can change the size for a different size if the size you ordered does not fit you.
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What kinds of payment methods do you accept?We accept payments through majorly all types of Cards (Master,Visa,American Express), Paytm, UPI, Whatsapp and COD.
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What is your exchange policy?Do not worry if the size does not fit you at first time. We will exchange the size with your desired size. You can initiate the exchange from your end by sending the message from the website contact us page. Also, we do not have any second exchange policy. We will not initiate exchange the second time but instead once requested we will pick up the product from your pick up address and give you a credit voucher. Please note that the credit voucher will be of the amount of the product that you purchased and no courier charges will be refunded.
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What is your refund policyWe do not have a money refund policy, if you do not like the product and wish to return the product we will pick up the product from your place and once the product reaches our warehouse we will issue you a credit note. Since the courier company charges us for the pickup we will have to charge you the same.The pickup fee that the courier charges us and that we will charge you can vary depending upon the number of products you wish to return and your location, the refund amount (after deducting the pickup fee) will be transferred to your account within 7-10 days of receiving the product in our warehouse
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I got my shoes today but they do not fit me.What do I do?If the shoe you ordered does not fit you then CLICK HERE. We will arrange a pickup from your place and once the shoe arrives back at our warehouse we will dispatch the size that you had requested. The first exchange is totally free!
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